Terms that fit around changing plans
Arrival days, stay lengths, deposits and cancellation windows — explained in plain English before you pay, with written confirmation of every change.
Enquire about datesAll homes
Clear rules before money changes hands
Plans change. Flights move, dates shift, an extra guest joins. Our booking terms are written so that the rules are clear in advance instead of disputed afterwards, and so that most changes can be agreed by email in a few minutes.
This page explains the options we can usually offer. The binding version of these terms is set out on the booking terms page, which forms part of every booking.
- Two-night minimum on most homes, longer at peak periods
- Flexible arrival days outside school holidays and public holidays
- Changes of date agreed in writing where the calendar allows
- Refundable damage deposit, returned after the property is checked
- Full cancellation terms published in advance
Included with this kind of stay
Move your dates
Where the calendar allows, we move a booking rather than lose it. The new dates are confirmed in writing.
Deposits explained
A booking deposit holds the dates and a refundable damage deposit is returned after the property is checked.
Written confirmation
Every rate, change and condition is confirmed by email so you have a record of what was agreed.
Cancellation window
The notice period and what is refundable are set out in the booking terms before you pay.
Change of guests
Tell us if the number of guests changes. Safety and insurance limits mean we cannot exceed the rated occupancy.
Talk to a person
Call or email and you will reach the same small team that manages the property.
The paperwork behind a flexible booking
The worst version of a booking dispute is one where nobody wrote anything down. Every rate, deposit, cancellation window and change to your dates is confirmed in writing, and the booking terms page carries the full detail.
- Cancellation notice periods stated per booking
- Deposit return timescales given in writing
- Written confirmation for any change to dates or guest numbers
- One contact for changes during the stay
About this type of stay
Can we change our dates after booking?
Yes, where the property is free on the new dates. We confirm the change and any difference in rate in writing. If the new dates are already booked we will offer an alternative home or apply the cancellation terms.
When is the balance due?
The booking deposit holds your dates and the balance is due before arrival, on the date stated in your booking confirmation. Arrival details are issued once the balance is settled.
Is the damage deposit refundable?
Yes. It is refundable, held against damage or excessive cleaning, and returned within the timescale stated in your booking confirmation after the property has been checked.
What happens if we have to cancel?
It depends on how much notice you give. The notice periods and what is refundable are written out on the booking terms page and repeated in your booking confirmation, so you know the position before you commit.
Ready to check dates?
Send the home you are interested in together with your arrival and departure dates and we will confirm availability and the rate.